Chatbot & Omni-channel
Benefits
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Upsell automatically
Upsell via live chat on your hotel’s website, Facebook messenger or Whatsapp. -
Reduce manual work
Automate both your response and upselling efforts to make your live chat self-sufficient. -
Waste no time giving guests what they need
Avoid lengthy conversations to save your guest time. -
Turn FAQs into incremental revenue
Seize direct upselling opportunities before guests search for items like parking, restaurants and activities elsewhere. -
Decrease cancellations
Proactively offer guests relevant ancillary services that will make their stay unmissable.
How it works
Oaky’s chatbot integrations use artificial intelligence to identify what a customer is asking for, and matches the request to an available and relevant deal on Oaky.
Your guests can click for more information or directly book the deal from within your website’s chatbot, Facebook messenger or WhatsApp.
Once a deal has been booked, Oaky automatically updates your PMS with the requested deal.
In a nutshell
Thanks to partnerships with chatbots like Quicktext hotel guests can request a service or upgrade via live chat, Facebook or WhatsApp and have their needs serviced instantly via a chatbot. Chatbots use artificial intelligence to present an available deal that corresponds to the guest’s request. If the customer requests the deal, Oaky processes this in seconds, updating the hotel PMS and saving valuable staff time.
