Front Desk Upselling Resource Page
Turn your upselling strategy into a powerful revenue driver with insights from our experts.
Hotel front desk upselling: Ultimate guide to profitability
Many hotels struggle to see real results when they launch a front desk upselling strategy. In most cases, they rely on manual processes and spreadsheets, which results in low team engagement, turning upselling into a headache rather than a benefit.
But it doesn't have to be that way. In this guide, we walk you through everything you need to know to make front desk upselling both profitable and enjoyable—for your team and your guests.
More resources to boost your front desk upselling results
- How to build a winning hotel upsell program: 9 Key steps
Establishing a well-thought-out hotel upselling program that you and your team can consistently follow is the first step toward upselling success. Discover how to achieve alignment and ignite your team's passion for upselling by making it a structured and rewarding process.
- 13 hotel incentive programs to boost your team’s motivation
Rewarding your front desk employees should go hand in hand with implementing an upselling strategy. Discover the 13 most impactful ways to keep your team's morale high, motivating them to strive for more.
- How to spot upselling opportunities: 3 effective ways
The front desk is a key spot to connect with guests and offer personalized suggestions, but not every guest is open to an upsell. So, how do you spot the best opportunities? Hear from Pablo Torres, Hospitality Consultant and Front Desk Upselling Coach at Oaky, on how to spot and seize these opportunities at check-in.
- Hotel front desk training: 9 steps to stellar service
A lack of confidence and psychological biases are the most common reasons holding your team back from thriving at the front desk. From upselling to conflict management and service excellence, explore the best practices for upskilling your team.
- 7 Front desk upselling offers that drive profit
Breakfast and parking often steal the show because they’re so easy to promote. But there’s a world of untapped potential beyond these options. Find out the top-selling deals at check-in based on Oaky's data that go beyond breakfast and parking and the tactics for upselling them.
- The power of a front desk upselling champion | (ft. Elga Castro, Minor Hotels)
At the heart of every success story, there is an individual steering the team's initiatives, inspiring and encouraging members, turning a front desk upselling process into a strategic win. Learn from Elga Castro, Senior Director of Revenue Management for Southern Europe and the US at Minor Hotels, about the qualities of a genuine upselling champion and how having a committed individual can enhance your results.
The power of a front desk upselling champion | (ft. Elga Castro, Minor Hotels)
While tools and training lay the foundation for front desk upselling success, a passionate internal upselling champion is what truly drives ancillary revenue.
Hotel front desk upselling: Ultimate guide to profitability
- How to sell hotel rooms: 13 ways to increase revenue
Hotel rooms are the lifeblood of any hotel business. However, maximizing room sales—especially for your premium offerings—is easier said than done. Discover strategies to boost your hotel room sales all year round.
Unleash your upsell potential with Oaky's Front Desk Upselling
Upselling at check-in is not a walk in the park. More often than not, efforts fall flat as teams are already overwhelmed juggling multiple tasks. For Front Desk Managers, it adds another layer of complexity—manually tracking results, lacking visibility into what’s working (and what’s not), and making it nearly impossible to scale the strategy. But there's light at the end of the tunnel.
With automation handling the repetitive tasks, your team can focus on what matters most—creating guest value. You’ll save time, motivate your staff with a solid incentive program, and gain clear insights into performance, helping you fine-tune your strategy. See how Oaky’s Front Desk Upselling can make it happen.
