How it works

Oaky enhances the guest experience and drives incremental revenue through targeted upselling.

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Upsell opportunities at every phase

Let us lead the way through every stage of the guest journey.

Pre-stay

Automate pre-arrival communication while offering relevant services and upgrades to your guests.
Front desk

Offer relevant upgrades & services upon check-in based on Oaky’s recommendation.
In-stay

Give your guests continuous access to relevant deals and add-ons throughout their stay using QR codes & email.

Pre-stay

Guest

Books a hotel

Hotelier

How it works

How to become a rockstar at upselling

Guest

Receives pre-arrival communication

Their hotel proactively reaches out at convenient times via the right channel, with information relating to their upcoming stay.

Hotelier

Best time to upsell

Guest

Guest browses relevant deals + upgrades

The guest is shown personalised offers at the right prices, allowing them to browse the hotel’s offering and tailor their stay from the comfort of their own home.

Learn more

Hotelier

Learn about dynamic room upgrade pricing

Guest

Takes deal

Guests are only shown offers that are available during their stay, which they can book in a single click.

Hotelier

Receives notification

The deal is automatically approved when a 2-way PMS integration is in place. When a 1-way PMS integration is in place, the hotel can approve the deal manually.

Hotelier

Re-sells standard room

Once the guest has upgraded their room, the hotel can re-sell the originally booked room.

Hotelier

Boost the occupancy rate with upselling

Hotelier

Receives pre-arrival report

An email overview of upcoming deals and upgrades that need to be acted upon is received by the hotel.

Hotelier

Prepares requested services or upgrades

Check out hotel operations integrations

In-stay

Guest

Arrives at the hotel

Front Desk Upselling Agent Facing Design 1

Hotelier

Upselling at front-desk

Front desk agents can suggest the most relevant upsells to guests at the right price based on Oaky’s recommendations

Turn your front desk agents into upselling superheroes

Hotelier

Optimises in-stay upsell opportunities

Hotels can update their in-stay upsell offering in line with availability to quickly respond to needs and current priorities.

Guest

Accesses relevant offers via QR code or messaging

Guests can access offers via QR codes in the comfort of their room, around the hotel or in messages sent by the hotel.

Guest

Guest take in-stay deals

Guest

🤩 Enjoys a memorable stay

Hotelier

💵 Boosts their profit

Discover your Incremental revenue potential

Hotelier

Analyses upsell data

Hotels can review the uptake of certain deals, identify areas of strength and weakness and use performance data to optimise their upsell strategy further for future guests.