In-stay Upselling
Benefits
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Automate upselling during the in-stay stage
Let your guests access your versatile selection of upselling deals and upgrades through QR codes or in-stay messaging. Roll out deals across all your properties with just one click.
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Reduce the workload for your team
Your team is no longer tied to the phone — they can spend more time delighting your guests.
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Add convenience by giving guests ongoing access to add-ons and services
Guests no longer have to go to the front desk or call reception to get their requests fulfilled.
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Provide a contactless experience
Meet your guests’ expectations by adding another string to your “upselling” bow — a fully digitised experience will take your upselling strategy to the next level.
How it works
Set up your upselling deals using your Oaky dashboard (use the Deal Library for inspiration!) and match them with specific guest segments.
Present your offers to the guest via in-stay messaging (QR & email)
After settling in, guests are free to browse in-stay offers to further customise their stay.
In a nutshell
Oaky's In-stay Upselling allows guests to book services and add-ons throughout their stay by giving them continuous access to upselling deals on their smartphones. In-stay Upselling enables guests to book upsells quickly and easily without having to call reception. Your front desk gets instantly notified about incoming requests and can start acting on them without delay. The best part — your guests are well-informed about your deals and can book them whenever it's convenient for them, which leads to more conversions and higher revenue.
