Front Desk Upsell

Turn your front desk agents into upselling superheroes

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See Front Desk Upselling in action!

Benefits

Attract and retain talent

Provide rewards and incentives for successful upsells. Set up a positive competition through the Gamification feature and encourage your team to sell more.
Drive 3 to 9 times more upsell revenue

Thanks to smart automated upselling prompts based on your segmentation, availability and dynamic pricing rules, you can boost your TRevPAR, and hence, upsell revenue.
Save time and boost productivity

Synced with your PMS, Oaky pushes data on purchased room upgrades/services into your PMS. Automated reporting and benchmarking eliminate the need for spreadsheets to keep track of upsells and calculate commission earnings manually.
Minimise manual effort and generate up to 5% TRevPAR contribution

Ditch spreadsheets and reduce manual work. Upsell only what’s available while making use of dynamic rates on your upgrades thanks to a two-way sync with your PMS.

Video

Front Desk Upsell Automation - Oaky

How it works

Your front desk agents get access to an easy-to-navigate dashboard with available room upgrades, services, prices and guest reservation data.
With real-time prompts from the Oaky dashboard, front desk agents can suggest the most relevant upsells to guests.
Your PMS updates automatically as soon as the purchased room upgrade/service appears in the Oaky system.

We've made tremendous progress with Oaky. We've successfully kicked off upselling rooms and other items at the front desk, which has resulted in a significant increase in our revenue.