Onboarding Specialist

Join Oaky's ambitious Customer Success team!

Full-time

APAC

Fully remote

Immediate

MJ in Oaky office 2 Oaky office 2022 culture week 22

Welcome to Oaky!

Oaky is one of the fastest-growing hotel-tech startups with customers worldwide and we are now on a mission! We are about to enter a new phase of our growth journey. We want to be the market leaders in our segment, within the next two years. For this, we want you to help us and be a part of this vision.

We are looking for an Onboarding Specialist who is a go-getter, someone to challenge the norms/think outside the box, be an independent executor, detail-oriented and have an effortless ability to juggle multiple projects.

What we’re looking for

As Onboarding Specialist at Oaky, you will be responsible for coordinating the onboarding of your portfolio of customers. This refers to getting them set up and live on the Oaky platform and getting them to use Oaky successfully within the shortest time. Our common goal is to help them reach this milestone in an effective and efficient manner.

You do this by combining your market knowledge of travel/hospitality trends and the technical know-how of Oaky, to help our customers generate the best ROI numbers. In this role, you will primarily support customers in the APAC region.

Meet your future colleagues

The columbian flag CS Duvan Peña Tirado website

Duvan Peña Tirado

Implementation Specialist

The malaysian flag CS Isaac Yap Website 1 2x

Isaac Yap

Customer Success Operation Manager

The singaporean flag SLS Priya Ragavachari Website

Priya Ragavachari

Sales Manager

The swedish flag COF Erik Tengen website 1 2x

Erik Tengen

Co-founder

Key responsibilities

  • Being the main point of contact for customers to implement Oaky across the chain.

  • Understanding the goals & objectives of new customers and translating those needs appropriately in the implementation and setup process.

  • Engaging in the creation of a wide range of support materials (videos, articles, live webinars, customer playbooks etc.).

  • Identifying & targeting “at-risk/inactive” customers and taking appropriate steps to engage them to understand their situation & drive corrective actions.

  • Proactively keeping customers informed about the implementation progress.

  • Capturing and recording internal and customer insights/feedback on the implementation phase. Driving improvements based on customer feedback.

  • Ensuring each hotel has a high-quality setup (in accordance with Oaky’s standards.

  • Becoming knowledgeable at key (internal and customer) metrics that will help handle objections or improve the onboarding experience of the customer.

About you

  • At least 2 years of experience in a customer-facing, project management/onboarding type of role in a SaaS company. Bonus points if this happens to be in the Hospitality space.

  • You are located in the APAC region and comfortable with working remotely. You'll be reporting to the Head of CS based in Amsterdam.

  • You’re customer-focused. Customers are the most important asset of any company, you are wildly passionate about making your customers successful, always thinking about how to make customers' lives easier and more productive with Oaky, you will act as the voice of the customer for internal teams.

  • You’re a good communicator. Our customers love us for the amazing customer service we provide, so you could be responding to emails, customer questions or live chats or explaining technical terms to a non-technical person.

  • You are a master at managing your tasks and deadlines.

  • We love to work with fun, warm and driven people who can kick ass at work, but also know how to have fun outside. Your positivity and enthusiasm are infectious, you love to get things done and do not shy away from taking ownership.

  • You’re fluent in English. An additional language like Mandarin/Bahasa/Thai would be a plus.

The perks

Embark on an amazing learning experience at a rapidly growing SaaS company.

Travel opportunities

Visit Oaky's HQ twice per year

Attractive salary

We’re committed to building the best team we can.

Development

Personal development budget

Do you see yourself working here?

The dutch flag

Oaky HQ

Leidseplein 1-3

1017PR

Amsterdam

Office Netherlands1
5 W0 A9456 Oaky office ice cream
MJ in Oaky office 4

Are you our new team member?