Customer Success Manager

Join Oaky's ambitious Customer Success team!

Full-time

Amsterdam

MJ in Oaky office 2 Duvan Gabriella in office 2

Welcome to Oaky!

Oaky is one of the fastest-growing hotel-tech startups and a worldwide leader in the upselling space. We are on a mission to become the clear market leader within the next two years. We are now looking for a German-speaking Customer Success Manager with a clear understanding of hotel systems and connectivity to join our growing team.

If you're interested in moving to the travel technology side of the business within a fast-growing company, you’re exactly the person that we’re looking for.

What we’re looking for

As Customer Success Manager at Oaky, you will be responsible for our customers in the DACH region. Your main goal is to ensure your portfolio of customers hit their goals with Oaky and move from adoption to success and advocacy.

You do this by understanding in-depth how Oaky works on a product level and applying this knowledge to the specific customer problems and what they want to achieve. You will constantly strive to add value to your clients and with each time you reach out to them, you become their trusted advisor.

Meet your future colleagues

The spanish flag Irene Website 1 2x

Irene Molina Sánchez

Customer Success Manager

The german flag SLS Samantha Noll website 7 2x

Samantha Noll

Sales Manager

The egyptian flag CS Mohamed Elfetyani website 2 2x

Mohamed Elfetyani

Customer Success Manager

The columbian flag CS Duvan Peña Tirado website

Duvan Peña Tirado

Implementation Specialist

Key responsibilities

  • Strategically nurture existing customers and drive maximum ROI for them.
  • Have a pulse of your customer portfolio: check the CRM system to see which customers need help and proactively reach out to them with advice.
  • Pilot conversion and upsell/expansion and drive this along with the sales team or the Key Account Manager.
  • Accountable for customer renewals and ageing receivables.
  • Drive customer advocacy and engagement by creating custom content focused on your market (cases studies, webinars, reviews on Hotel Tech Report etc).
  • Analyze customer data to improve customer experience and performance.
  • Develop and execute strategies(inc collaboration within the CS team/other teams) to minimize customer churn and maximise ROI and production adoption.
  • Hold product demonstrations for customers/onboarding calls along with the implementation specialist.
  • Contribute to several internal projects that help the Customer Success team as a whole deliver amazing results for our customers.

About you

  • At least 2 years of experience in Customer Success/Account Management/Sales, ideally in the travel/hospitality field. Bonus points if this happens to be in the SaaS space.
  • You have knowledge of CRM systems.
  • We love to work with fun, open-minded and driven people who can kick ass at work, but also know how to have fun outside. Your positivity and enthusiasm are infectious, you love to get things done and do not shy away from taking ownership.
  • You’re a good communicator. Our customers love us for the amazing customer service we provide, so you could be responding to emails, customer questions or live chats or explaining technical terms to a non-technical person.
  • You are a master at managing your tasks and deadlines.
  • You're fluent in English and German.
  • You have a valid work permit to work in the Netherlands.

The perks

Embark on an amazing learning experience at a rapidly growing SaaS company.

Travel opportunities

Visit Oaky's HQ twice per year

Attractive compensation

Including employee stock options

Healthy lunches

When working from the office

Development

Personal development budget

Fitness subsidy

Discount on your Onefit subscription

Flexibility

Work from home or abroad

Do you see yourself working here?

The dutch flag

Oaky HQ

Leidseplein 1-3

1017PR

Amsterdam

Office Netherlands1
5 W0 A9456 Oaky office ice cream
MJ in Oaky office 4

Are you our new team member?